Employees of Trader Joe’s are starting to speak out about the abuse people are giving the generous policy (per Insider). “Trader Joe’s is known for its excellent return policy that you can use even without a receipt, so it was always annoying when people abused it. For example, I had multiple people return plants that they’d obviously killed and then tried to blame the store for it,” states Lauren Wardini, a previous Trader Joe’s employee.
According to Club Trader Joe’s, the purpose of this policy is because Trader Joe’s wants their customers to feel like they can try different products without the risk of not getting a refund if they aren’t satisfied. Feedback from customers lets the company know what to make more of, what to stop making, and gives them ideas for new products. Because of this, the manager may ask you your reasoning for returning an item, which you’re not obligated to answer.